We will be rolling the entire system out over this coming year. As this comes about, we'll determine what our maximum capability needs to be.

No rollout of this nature is ever going to be perfect. We're going to have issues; we're going to have problems; it's a complicated program to train people on. But we really are trying to get it right.

No client harmed. We recognize the fact that thousands — millions — of Texans rely on these services every day to provide for their families.

We've actually gotten better musically over the years, ... But we've come to realize that we will never be good.

There's definitely a strategy, ... Goggles is the main thing, but you also keep a towel close by. There will be burning.

I will get caught up.