No client harmed. We recognize the fact that thousands — millions — of Texans rely on these services every day to provide for their families.

No rollout of this nature is ever going to be perfect. We're going to have issues; we're going to have problems; it's a complicated program to train people on. But we really are trying to get it right.

We will be rolling the entire system out over this coming year. As this comes about, we'll determine what our maximum capability needs to be.

It was a weak day as far as I'm concerned. We'll just have to keep working.

I'm ticked off. Sometimes, you have days where it all sums up to an inefficient day. We haven't had that day yet. Today was the day.

These kinds of days can be hard for everyone, and the first day is especially hard.