You’ve got to fix the people first. Insiders and new people. Everything else flows from that. And in today’s complex world, nobody does anything successful alone – it’s all about teamwork.

You’ve got to fix the people first. Insiders and new people. Everything else flows from that. And in today’s complex world, nobody does anything successful alone – it’s all about teamwork.

The only way to lead people is to show them a vision of where you’re headed and a path to get there together. These days people don’t commit to companies or colleges, they commit to other people. That’s the name of the game.

The only way to lead people is to show them a vision of where you’re headed and a path to get there together. These days people don’t commit to companies or colleges, they commit to other people. That’s the name of the game.

In some ways, convincing these guys to come to Kendall - when there were days when I wondered myself what I was doing there – was one of my hardest sales. It was a little like selling people tickets to the last trip on the Titanic. But they came.

Of course, you’ve also got to follow up and make sure that the changes you’re asking for get made. Excuses or apologies which aren’t accompanied by changes in behavior (and real results) are just insults.