Of course, you’ve also got to follow up and make sure that the changes you’re asking for get made. Excuses or apologies which aren’t accompanied by changes in behavior (and real results) are just insults.

We try to follow the show, but nobody gets voted out. And of course, we make sure nobody is without necessities.

In some ways, convincing these guys to come to Kendall - when there were days when I wondered myself what I was doing there – was one of my hardest sales. It was a little like selling people tickets to the last trip on the Titanic. But they came.

The only way to lead people is to show them a vision of where you’re headed and a path to get there together. These days people don’t commit to companies or colleges, they commit to other people. That’s the name of the game.

We had been searching and hoping for some solution for the College for years. Now I know that Howard’s a more secular kind of guy. He told me once that it’s sometimes hard to distinguish between praying and whining, but this transformation is precisely what many of us have prayed for – each in our own way – and those prayers have been answered.

. “I was pretty honest from my first day at the College that nothing was ever going to be the same. No more “business as usual”. No more head-in-the-sand. Hope is not an effective strategy in these situations. The only direction things go by themselves is downhill. Those days were over at Kendall.”