We're not saying, 'Don't buy hybrids,' just know what the costs are.

Consumers are unpaid conscripts in an unpaid army of product testers who go and find the problems and alert the manufacturers.

You're adding more complex software, more hardware devices, home-based Internet applications. These things interact and they don't always work together. That's going to make this a bigger problem.

People are already so frustrated with tech support, they're not even calling,

There has been an incredible increase in the number of retailers who are throwing up their hands and saying, 'That's it, we are going to require prepay until we can figure out another way,'

Everybody was saying they're gonna go with what they have. That was the word we were getting. But I wasn't worried about it. If it's my time to go, it's my time to go. I have my kids and would love to see them play.