People are already so frustrated with tech support, they're not even calling,

We're not saying, 'Don't buy hybrids,' just know what the costs are.

Consumers are unpaid conscripts in an unpaid army of product testers who go and find the problems and alert the manufacturers.

You're adding more complex software, more hardware devices, home-based Internet applications. These things interact and they don't always work together. That's going to make this a bigger problem.

We want to surround our families with as much support as possible. There are some great people working with kids in this town. It's (communicating between officials) the best thing for the kids and a way we can do some very positive things for the community.

If you have a business with 20 people and they are typical of most Americans, they will generally support fairness. However, a minority of them will have real attitude problems.