Consumers are unpaid conscripts in an unpaid army of product testers who go and find the problems and alert the manufacturers.

We're not saying, 'Don't buy hybrids,' just know what the costs are.

You're adding more complex software, more hardware devices, home-based Internet applications. These things interact and they don't always work together. That's going to make this a bigger problem.

People are already so frustrated with tech support, they're not even calling,

One of the problems a modern army faces is that war fighters have to carry around a lot of electrical devices and heavy batteries,

As the war in Iraq drags on, the Army is accumulating a collection of problems that cumulatively could call into question the viability of an all-volunteer force.