Too many would-be executives are slaves of routine.

Salesmanship, too, is an art; the perfection of its technique requires study and practice.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.

The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.