The first two times we met he didn't hurt me too much. I think he's gotten stronger since the last time we met, which is obvious.

We just couldn't score. The touchdown we lost really hurt.

It slammed me so hard, it hurt my side.

The home run wasn't what hurt me. It was the walk before that.

The e-signature capability is growing, but it is not growing as fast as many people thought it would.

It really boils down to giving users a choice in how they access your service. There is no one-size-fits-all with customer service. You have to meet each client on his or her own turf.