It really boils down to giving users a choice in how they access your service. There is no one-size-fits-all with customer service. You have to meet each client on his or her own turf.
Craig Weber
Related The customer perceives service in his or her own terms ARCH MCGILL No one size fits all. You have to follow your heart. GIGI GAO We allow our clients to manage their loan within the portal. That's something that most places don't... DOUG ANDERSON We have access to a vast array of services that allow us to offer this package to our users. We will... ANTHONY ROBINSON A customer has to have the access to a certain baseline of service, JEFFREY CITRON We really want to concentrate on customer service. In New York the restaurants are very customer ser... JANINE DRAY There is no 'one size fits all JUAN SOMAVIA Business is all about the customer: what the customer wants and what they get. Generally, every cust... FABRIZIO MOREIRA I think it's a violation of user privacy to continue storing email addresses if you tell users y... CHERYL YEOH Rescuing people from the results of their own foolishness is really what customers service is all ab... DANIEL C. FELSTED Rescuing people from the results of their own foolishness is really what customers service is all ab... ROY H. WILLIAMS The central issue is that they will not change fast enough to meet customer needs. Customers will ei... JAMES CANTON The central issue is that they will not change fast enough to meet customer needs, ... Customers wil... JAMES CANTON We count on the city for fire service, but we've contemplated starting our own fire service in the p... DENNIS BAILEY Companies are starting to measure how effective their customer service is and trying to understand w... SANJAY KUMAR The customer service should never wander. You have to treat your fan with great respect and dignity ... CARL SCHEER When it comes to investing, there is no such thing as a one-size-fits-all portfolio. BARRY RITHOLTZ My life is not mine - it is for my people – the humans – the humans of the thinking society. ABHIJIT NASKAR There will be no more one-size-fits-all. Education will respond to you. SEBASTIAN THRUN You lock them down in that car forever. You really don't do a service, in my opinion, to the custome... ALAN HELFMAN The aim of marketing is to know and understand the customer so well the product or service fits him ... PETER DRUCKER The aim of marketing is to know and understand the customer so well the product or service fits him ... PETER F. DRUCKER This will improve customer service. Many Web sites make you go several levels down to get any servic... MARC BELZBERG That's a very critical phase in customer service because you can start to really understand what... SANJAY KUMAR A customer service person is usually expected to focus on a specific customer, a specific question, ... MARK LEVITT Whether you have incredible products like at Apple or a great service business, it all comes down to... BRANDON WEBB We talk about social service, service to the people, service to humanity, service to others who are ... THICH NHAT HANH Today, Web services is really about developing for the server. What it means to developers is any se... JOHN FOWLER A hug is a perfect gift. One size fits all. And no one minds if you exchange it. BILL VANDERLINDEN If you count customer service as giving customers what they want, they have done a good job -- like ... DENNIS CONRAD If a customer calls in and says, 'The network is down,' the service provider without having to send... ALEX SAUNDERS If a customer calls in and says, 'The network is down,' the service provider without having to se... ALEX SAUNDERS Instant access to anything is the future. So if you need a tutor or a baby sitter or a massage or an... JASON CALACANIS By providing memorable social media customer service, companies not only create deeper connections w... AMY JO MARTIN I've gone into organizations where all the personal information regarding a customer -- financial or... BOB CAMPBELL How much do you as a consumer value a positive experience with a brand or its customer service depar... SIMON MAINWARING Now, because they're separate services, consumers have to pay two bills and make two calls to custom... BOB MARSOCCI Firms need to ensure that their ability to provide effective customer service keeps pace with their ... ARTHUR LEVITT No matter how big or small the service is, Always express your Thanks to the person who served you. MOHITH AGADI Windows makes it really easy to pick whatever software you want to use and whatever service you want... GREG SULLIVAN It's about providing a service that users really want. DAN ROSENSWEIG I am no God. I am no Messiah. I am no divine incarnation. I am but a human in the service of humans. ABHIJIT NASKAR Begin asking how you may be of service and you will soon discover that the true gift is in your givi... SUSAN C. YOUNG There is clearly room for improvement. There are probably no one-size-fits-all solutions which are g... DAVID J. DAUSEY When conducting a first call sales appointment, it is not about you, your company or your product or... KENNETH DARRYL BROWN Each blockage is a blockage. Each impasse is an impasse. You have to find a solution; there is no re... ROBERTO AZEVEDO The way we look at it is choice is good for the customer. We just continue to provide our excellent ... KATHRYN GALLAGHER The best gift you can give is a hug: one size fits all and no one ever minds if you return it MARGE PIERCY The best gift you can give is a hug: one size fits all and no one ever minds if you return it BIL KEANE Confidence is Contagious! If you are not confident your client should buy your product or service wh... GEORGE M. ETHERIDGE Keeping shoppers happy while they are on the site is just one piece of the satisfaction equation. A ... LARRY FREED Customer service has everything to do with consistency, systems, training, and the habits you and yo... AMBER HURDLE There's a customer service philosophy here. Frankly, to be able to pay your employees so they remain... ED LUMP You should try to get as much information as you can before the customer is gone for good. Were they... BILL NUSSEY It is not a coincidence that you and your partner are together. You each have something to learn fro... CHRISTOPHER KENNEDY LAWFORD Exceptional customer service proactively manages your brand and reactively can turn upset customers ... AMBER HURDLE To be of service to others, is to serve our own soul, there is no greater love than the one we have ... MIMI NOVIC No matter how deep a study you make. What you really have to rely on is your own intuition and when ... KONOSUKE MATSUSHITA You want my attention? Then tell me what i love to hear. If you don't know, find out SOTONYE ANGA It is not enough to give the customer excellent service. You must subtly make him aware of the great... SOURCE UNKNOWN Google, Amazon, Apple. Any number of cloud providers and computer service providers who can increasi... JOHN PERRY BARLOW I've never met Eminem; you don't meet Eminem. He has his own secret service. CHANCE THE RAPPER There's no specific one size fits all procedure for when it comes to construction zones. JOE BLUBAUGH The program doesn't have the ability to pay it back or to service debt of that size. DAVID MAURSTAD There is no age or income restriction. It's a community service - the only thing we ask is that part... ASTRID MAPLES Whether we're talking about leadership, teamwork, or client service, there is no more powerful a... PATRICK LENCIONI This is not a “one size fits all” world. There are as many ways of doing things as there are ind... DR. NOELLE NELSON All work is service. If you aren't serving in your work, you really aren't working. TIM HILLER Show me your hands. Do they have scars from giving? Show me your feet. Are they wounded in service? ... FULTON J. SHEEN We think the ISM services number is one of the worst monthly pieces of data there are. On a month-to... ETHAN HARRIS She was torn between her customer service training and her youthful certitude. BILL BRYSON While service in the Department of Justice is itself one of the highest forms of public service, the... JANET RENO Customer service is at the top of his list, after security. JOANNA GONZALEZ People who concentrate on giving good service always get more personal satisfaction as well as bette... PATRICIA FRIPP All that said, however, it is recommended that members with questions contact the customer service n... LESLIE PORRAS We believe the service measures addressed in this Colorado quality of service settlement cover many ... FRED STOFFEL The solution worked, but it was a one-size-fits-all spam filter. If a customer felt that their mail ... CLAYTON WEISE We're not going to allow our customer service to degrade in a competitive environment. It makes no b... CLIFF LEE It basically boils down to your word against his, your credibility against his? DAVID HARRIS The choice was between shutting down service or delaying service, because the recovery operation wou... MARJORIE ANDERS There is not a one-size-fits-all approach to living life, resolving the emotional baggage you carry ... LORRAINE NILON "We each have a choice, we can continue with the same chapter of our life, or begin a new one. You a... TOM BAKER AKA THE PONDERING MAN The EE customer services team is accessible to take your call Monday-Friday – 8:00AM-8:00 PM. Mob... MIKEPIN DPD contact phone number- If you contact DPD customer service representatives on 08445-560-560, fo... MIKE PIN There's no one-size-fits-all. Go out there and try everything you can. People who do that get jobs. KATE MCATEER You don't want a one-size-fits-all solution. BILL HEITMAN A person's "Success Mechanism" is actually triggered or activated by goals.
For example if a busines... DEVIN BULL The bar has been raised for customer service expectations. You want your customer sales representati... AARON ZORNES I never tell one client that I cannot attend his sales convention because I have a previous engageme... DAVID OGILVY Advertising will get a customer through the door to your business once, but it is service that will ... JOHN TSCHOHL We needed a partner that had dealt with the real-world pressures of using the products to meet budge... AL PORCO The only difference between you and your competitors is the level of customer service satisfaction y... JEFFREY BENJAMIN Whether you're an opera singer, a legislator or customer service operator, there is a way that w... CHARITY SUNSHINE TILLEMANN-DICK When you're looking at sustainable development there's no 'one size fits all' solution. It depends h... CLIVE SMITH Service introduces you to the leadership throne. Service to mankind is the vision on which leadershi... ISRAELMORE AYIVOR heroic levels of customer service, dependability, reliability, and giving people a lot of freedom to... JAMES COLLINS No one can afford to be without health insurance, and we believe that Georgians will find that Golde... RICHARD COLLINS The idea of selling out is not so much a dollar amount, but are you sacrificing the service to the c... JESSE SANCHEZ They explicitly reject a one-size-fits-all, cookie-cutter approach. MARK RODGERS You should not build your customer service system on the premise that your organisation will never q... RICHARD BRANSON
More Craig Weber
The e-signature capability is growing, but it is not growing as fast as many people thought it would... CRAIG WEBER The first two times we met he didn't hurt me too much. I think he's gotten stronger since the last t... CRAIG WEBER Self-service is a fine option that can help reduce costs and is great for convenience. But brokers t... CRAIG WEBER There is inevitably tension between cost and service, and the trick is to give clients the sense tha... CRAIG WEBER Unisys is doing all the right things to turn this around. But execution is still the key. It's wait-... CRAIG WEBER In any given market segment there will be at least three carriers who will be roughly equivalent on ... CRAIG WEBER The people who are most likely to buy online are probably the least loyal and most price-sensitive. ... CRAIG WEBER It is not true that good can only follow from good and evil only from evil, but that often the oppos... MAX WEBER The nation is burdened with the heavy curse on those who come afterwards. The generation before us w... MAX WEBER Only he has the calling for politics who is sure that he will not crumble when the world from his po... MAX WEBER One can say that three pre-eminent qualities are decisive for the politician: passion, a feeling of ... MAX WEBER I am under the impression that in nine out of ten cases I deal with windbags who do not fully realiz... MAX WEBER Whenever I release a record, it's my record. It's not a selfish thought. I may work all year... EBERHARD WEBER When I started to pick up the bass, it was purely by random chance. EBERHARD WEBER There are always some doubts when you do a new album though. You wonder whether you succeeded or not... EBERHARD WEBER The way to compose for me is to have lots of time. EBERHARD WEBER Orchestras are not used to playing the kind of stuff jazz musicians like to play. It requires a lot ... EBERHARD WEBER On the other hand, when I give it closer thought, I realize I'm not enough of a dictator to cond... EBERHARD WEBER It's better to finish at the peak or soon after it, than to wait until the audience notices a de... EBERHARD WEBER In 1972, I got my first electric bass and started playing the kind of instrument I play now. I found... EBERHARD WEBER If there is a good musical reason, I think it might draw more attention and sell, though it is not g... EBERHARD WEBER I was afraid the other musicians might want to present themselves too much, though I see in the cove... EBERHARD WEBER I realized pretty soon that I have to do more than just play bass in the background way. So, I devel... EBERHARD WEBER I played cello in my high school orchestra. EBERHARD WEBER I like to create the music I hear in my interior. As a conductor, you have the ability to squeeze th... EBERHARD WEBER When I think back now to the recording sessions, there is more improvisation than one hears. It'... EBERHARD WEBER The problem is that I don't want to add another record to the world that is not necessary to be ... EBERHARD WEBER Orchestra had a little brass ensemble on two tracks as well, but the rest was me. I knew I couldn... EBERHARD WEBER At the time, I didn't know that bass would not be enough for me. I'm not a bass player becau... EBERHARD WEBER As a result, I had to get my own playground which was my band Colours. This band lasted for about ei... EBERHARD WEBER On the other hand, I'm very tolerant as well. I expect that everybody can play what they want. I... EBERHARD WEBER It is probably very necessary to present your ego at some point. EBERHARD WEBER I am a classical music lover - not necessarily the contemporary stuff, but the old stuff. EBERHARD WEBER They never saw their family again. ALAIN WEBER To me as a man, and as an educator, it is so incredibly important that we do not forget. ALAIN WEBER I could see she had a great deal of pride in what I am doing, but she still questions it. ALAIN WEBER You early on become very conscious of certain things. Others were talking about religion. We were no... ALAIN WEBER Politics is a strong and slow boring of hard boards. MAX WEBER Les personnages de nos autres vies sont des fantômes que la littérature fait revivre. OLIVIER WEBER Tisiphone stood silent and helpless in Alicia's mind. It was all she could do to keep Alicia's blind... DAVID WEBER Only by strict specialization can the scientific worker become fully conscious, for once and perhaps... MAX WEBER You are stuck with me till the world falls to pieces, and if we’re not still standing even then we... OTTILIE WEBER The fate of our times is characterized by rationalization and intellectualization and, above all, by... MAX WEBER No sociologist should think himself too good, even in his old age, to make tens of thousands of quit... MAX WEBER God help the man who won't marry until he finds a perfect woman, and God help him still more if he f... JENNY WEBER Precision, speed, unambiguity, knowledge of files, continuity, discretion, unity, strict subordinati... MAX WEBER If only Coca-Cola had had the kind of message to accompany its addictive deliciousness that Fox News... STEVEN WEBER Anyone who thinks they stand apart from society and defies all which govern its existence has less i... STEVEN WEBER The irony is that the people we tend to vote for actually look down on voters and voting. That's... STEVEN WEBER Power is the chance to impose your will within a social context, even when opposed and regardless of... MAX WEBER The modern view of criminal justice, broadly, is that public concern with morality or expediency dec... MAX WEBER It is not okay for someone you like to treat you poorly and then pretend it didn’t happen, making ... SHANNON WEBER The fate of our times is characterized by rationalization and intellectualization and, above all, by... MAX WEBER He thinks you're pretty." Genevieve yawned. "Guys always think you're pretty." "Well peop... OTTILIE WEBER I love to cook and really enjoy cleaning my house. People always tease me about getting a maid. My g... AMY WEBER I thought as a millennium project it would be fun … to have all the peo... BERNARD WEBER I believe that after more than 2,000 years it's time to redefine the world wonders. Thanks to intern... BERNARD WEBER I have to admit, before I started the project, I had about three weeks of sleepless nights. The idea... BERNARD WEBER They should become symbols of unity in the modern world, just as the original seven wonders were sym... BERNARD WEBER Causal analysis provides absolutely no value judgment, and a value judgment is absolutely not a caus... MAX WEBER I talked to the Pandas coach at the University of Alberta a couple times. I was actually supposed to... AMANDA WEBER I don't know what I'm going to do next year. I'm thinking I might play or take a year off to ease th... AMANDA WEBER I always had other coaches and other players coming in when I was younger. So I just feel it's somet... AMANDA WEBER We're just trying to find our team style and our team dynamic and chemistry on the court. It's comin... AMANDA WEBER I usually give it to them before they ask. Both Loretta and I are fourth-year players and we always ... AMANDA WEBER The dynamic, team-wise off the field, was just awesome and that transferred to the team we had on th... AMANDA WEBER We scored goals and had limited success, but we didn't really have the team (last year) to show the ... AMANDA WEBER I've had a pretty good year. AMANDA WEBER In light of the current economic and monetary development, inflation risks still exist. AXEL WEBER But consolidation must take priority over any discussions about further tax breaks. AXEL WEBER When we did our September forecasts, we were already in an environment where oil prices were high an... AXEL WEBER In Europe at the moment there is still quite a strong slack in the economy. We've said that rates ar... AXEL WEBER We are in the second phase of the recovery. AXEL WEBER The high oil prices are surely not wholesome for the economy. AXEL WEBER The inflation risk in the short, medium and long term have risen. AXEL WEBER We will ensure that, even in an environment of rising inflationary risks, the ECB will make an impor... AXEL WEBER The accumulation of price increases has increased risks of second-round effects. AXEL WEBER Germany is without a doubt dependant on exports and as such on the world economic situation, but not... AXEL WEBER I prefer working on films. I like the variety. There is nothing better than playing a bad girl for t... AMY WEBER I enjoyed entertaining people since I was a little girl. There was nothing better than making people... AMY WEBER I don't have any regrets. When I quit college and moved to Los Angeles to become an actress, it was ... AMY WEBER Hands down I would choose acting. I never wanted to model. It was something that kept me going finan... AMY WEBER Everything officers go through in any chase anywhere in the country, but amped up 100 times! I'm rig... AMY WEBER Dustin Hoffman was the greatest. He had so much information to give and he mesmerized me. He really ... AMY WEBER In terms of painkillers, that drug changed the nature of narcotics in this country, AMY WEBER I'm not surprised by that, AMY WEBER I have always brought home stray animals - everything from squirrels to wild rabbits to foxes and tu... AMY WEBER There is nothing better than playing a bad girl for two months, then turning around and playing some... AMY WEBER It is not astonishing that there are many journalists who have become human failures and worthless m... MAX WEBER All the analysis of infinite reality which the finite human mind can conduct rests on the tacit assu... MAX WEBER In the corporate-owned media, men dressed like Ronald Reagan and women dressed like Rita Hayworth di... STEVEN WEBER Homelessness is the fundamental idea of salvation in Jainism. It means the breaking off of all earth... MAX WEBER It hadn't really percolated through my brain that I was going to see real, live TV from the surf... DAVID WEBER The fully developed bureaucratic apparatus compares with other organisations exactly as does the mac... MAX WEBER The so-called 'materialistic conception of history,' with the crude elements of genius of th... MAX WEBER Only he has the calling for politics who is sure that he shall not crumble when the world from his p... MAX WEBER I blame myself a little bit because I've allowed them some freedom. I've tried to give them confiden... BRUCE WEBER We really struggled with getting off to great starts. As a coach, you almost don't want to, which so... BRUCE WEBER People are alarmed; we're alarmed. BRUCE WEBER They have struggled on the defensive end. But they have a lot of offensive weapons. (Daniel) Horton ... BRUCE WEBER They started doubting a little bit. I think that was a key to it. BRUCE WEBER We could go small and play James at the five and Warren Carter or Brian Randle at the four. There's ... BRUCE WEBER Brian is special at times. He's like James. He doesn't realize how good he is. If he can slowly but ... BRUCE WEBER It's hard to separate these two because they've done so much together. BRUCE WEBER Come on, we've beaten them four games in a row. We beat them twice this season, beat them last week ... BRUCE WEBER I just wanted a win. It's been a long two weeks. We've suffered through it. I hope this is a confide... BRUCE WEBER All knowledge of cultural reality, as may be seen, is always knowledge from particular points of vie... MAX WEBER I'm a conservative Republican, small-business guy, married to same gal - love of my life - for 3... RANDY WEBER My biggest accomplishment was playing 'Lark' on the daytime drama Port Charles because it wa... AMY WEBER There's no tree blockage anymore to homeowners on Landon Avenue. BILL WEBER If you're just watching the wrecks, you're not paying attention. BILL WEBER You won't believe what it will do for this community. BILL WEBER Rusty ran with his heart. His hands held the wheel, but it was his heart he raced with. BILL WEBER We have flyers in the restaurant and put cards in guest checks, but that's after the fact. How many ... BILL WEBER If Gordon gets in, I think he has to be one of the favorites. I look at him as the New York Yankees ... BILL WEBER I don't think it's critical to have those drivers. It might help the ratings a little, but I don't t... BILL WEBER We were able to recall one teacher earlier. We're in the position to recall two additional teachers. BILL WEBER I look at this exactly as the race fans do. I'm going in there to do the Super Bowl. This is a huge ... BILL WEBER I think Gordon is going to make it. They have a team (that) when their backs are against the wall, t... BILL WEBER We work 100 percent on a contract basis, so we don't have products of our own. We want packaging com... BOB WEBER There are specific technologies and knowledge required to be good at any one of the areas we do. We ... BOB WEBER I was walking up there and we could smell the smoke and I went in with a fire extinguisher and hit w... BOB WEBER The manual 10-speed should be the [over-the-road] standard transmission for the future. BOB WEBER Our goal in this is to make the transition as smooth and as seamless as possible -- so that resident... BOB WEBER Only by strict specialization can the scientific worker become fully conscious, for once and perhaps... MAX WEBER My philosophy has always been, 'do what you love and the money will follow.' AMY WEBER Politics means striving to share power or striving to influence the distribution of power, either am... MAX WEBER Whenever known and sufficient causes are available, it is anti-scientific to discard them in favour ... MAX WEBER Not everyone realises that to write a really good piece of journalism is at least as demanding intel... MAX WEBER We have as a nation been duped by those who use our guilt about how we treated the innocent pawns in... STEVEN WEBER No matter what your political persuasion, you can find a guide that makes it quick, easy and painles... STEVEN WEBER The career of politics grants a feeling of power. The knowledge of influencing men, of participating... MAX WEBER Social economic problems do not exist everywhere that an economic event plays a role as cause or eff... MAX WEBER I think it's like that for people who don't remember 1969 first-hand. It's that sense of... DAVID WEBER A culture cannot lie down with dogs and not become utterly infested with fleas. The dogs, in this ca... STEVEN WEBER Overall the reception has been favorable in our state. Budget issues have delayed the installation o... DON WEBER I'm griping now, before it happens. Next week, I won't even bring it up to the players. If you gripe... BRUCE WEBER Ellis and T.C. are going to get faster and Harvey is going to get faster. But I've got to get that f... CURT WEBER Mine is a straight, nothing-fancy, down-and-in delivery with a small hook at the end. DICK WEBER It puts you in an elite group. If I'm not mistaken, only three programs have gotten to the Sweet 16 ... BRUCE WEBER We would be the Montgomery Moose Lodge, GEORGE WEBER I have high hopes for this bunch. That's some potent speed on that team. CURT WEBER A nation is not a budget, no matter how much ideologues want it to be so. STEVEN WEBER Purple, Wonder, majesty, and enchantment doesn't even begin to cover the feelings that I h... OTTILIE WEBER Social media has created a legion of social delinquents, billions of people speaking not their minds... STEVEN WEBER No disrespect to Northwestern, but it's a sad thing. We got it up in the 20s, and we didn't finish i... BRUCE WEBER Teams are not quite able to just lock in on Dee. We have other guys you have to think about. BRUCE WEBER We fight wars from progressively great heights and distances, the blessings of technology steadily r... STEVEN WEBER The primary task of a useful teacher is to teach his students to recognize 'inconvenient' fa... MAX WEBER Getting in the tournament is big, but each step after that is such a great commercial for your progr... BRUCE WEBER That's not it at all. Our gas stations are just like our stores, we'll certainly be competitive in t... SHARON WEBER The splendor of that moment, its transcendent glory and aliveness, haunted him. He could thrust it a... DAVID WEBER The spectacle of insensitivity that is the gun lobby and its outspoken, out-of-their-mind apparatchi... STEVEN WEBER I'm not sure why he's doing it. Maybe he thinks he has more athleticism, maybe cover up some deficie... BRUCE WEBER They should make it more of an incentive. There are ways to build it as standard equipment. BRUCE WEBER It's going to be important that they want more and they're hungry. The seniors are not real vocal gu... BRUCE WEBER I've always been shy and that's partly why I chose a life behind the lens. I like people to ... BRUCE WEBER I've been a fan of the Marvel Universe since I was a little child. STEVEN WEBER My agent called with good news and bad. The good was that scouts from Taiwan were holding an open tr... BEN WEBER I picked it up to increase intensity. BEN WEBER I want manned spaceflight, not just back to the Moon, but beyond that. And I want my daughters and m... DAVID WEBER They come to me when they're happy or unhappy, or want something different. JULIE WEBER Many of my friends drink, because drinking age in Germany is 16. I know people who smoke, too, and i... ANNA WEBER I'm learning a lot, and it's exciting to find something new. Things are going well; it's a good fit ... ANNA WEBER It's definitely been different. It's made me concentrate more, and I've learned more about my sport ... ANNA WEBER 'Culture' is a finite segment of the meaningless infinity of the world process, a segment on... MAX WEBER It was a very hot and humid day and both teams struggled with the heat. Both teams created scoring o... BERND WEBER We are not taking care of the ball on offense. BERND WEBER It wasn't a pretty game. Everyone wanted to score and we didn't play disciplined soccer. BERND WEBER Neither team in the end deserved to lose, both worked hard. It was Evenly matched, and nice to see o... BERND WEBER We kind of stood around and watched them pass the ball around in the first half. In the second half ... BERND WEBER Instead of having their heads up and feeling good, they start bickering in the tunnel. So I think th... BRUCE WEBER We didn't get back on 'D' like we should have. Some of it was mental, guys missing shots and they do... BRUCE WEBER He's not 100 percent yet but he'll continue with the water therapy and riding the (stationary) bike ... BRUCE WEBER They've had some disappointing losses, but they have pretty good players. I'm sure this would be a g... BRUCE WEBER They were very attentive, no sad faces. It's a tough time, but if you look through college basketbal... BRUCE WEBER It's a tremendous accomplishment. It shows how consistent he's been. He's done it without a lot of f... BRUCE WEBER It's tough to stop May. They had probably more inside threat with May than we had, and it made the d... BRUCE WEBER He's very long, very athletic and has a long stride. BRUCE WEBER One of the problems is we've only played them once the last couple of years. We've lost a little bit... BRUCE WEBER We can't have James getting out-of-position fouls. We looked at the tape from Saturday and he's cove... BRUCE WEBER With our schedule, we've got to grab a big win. This is a huge week. If we're going to compete, we'v... BRUCE WEBER This is how you win road games. You win them with heart. BRUCE WEBER The first thing is scoring on the road, when the other team gets momentum. The second thing is the p... BRUCE WEBER Marco has played unbelievable. He's playing with a lot of passion, he's playing like a senior. He's ... BRUCE WEBER Nothing's going to be easy this year. This is as well balanced as this league's been in a long time. BRUCE WEBER We need him to shoot, but we need him to shoot shots he practices within the flow of the offense. I ... BRUCE WEBER Mike's done a good job. The kids understand what their strengths are, and they execute for the most ... BRUCE WEBER The one good thing is we've played Georgetown, so we did play this and have some understanding of it... BRUCE WEBER One thing we do have is confidence. Winning, I believe, is a habit. It's a belief and I believe it's... BRUCE WEBER We don't have the great players we had last year, but if we play hard and play together we can be a ... BRUCE WEBER You always feel you can be successful, but to be where we are at, it's surprised myself and my staff... BRUCE WEBER You always wonder if you can make plays at the end. BRUCE WEBER I've told these guys, we're a good team. We don't have great players like we did last year. BRUCE WEBER If we play hard, play 'D' and play together, we can be a great team. That's why we're 13-0. But if w... BRUCE WEBER We ran some plays, and we shouldn't have to run plays. I told them, 'You should be embarrassed. You ... BRUCE WEBER The record is a great achievement. Every game, he's always there. Now his goal has to be 1,000 point... BRUCE WEBER I would not have predicted that. We were hoping 12-2, maybe 11-3. BRUCE WEBER I think a lot of people thought we'd get to play closer to home. Our bus ride to the Final Four [las... BRUCE WEBER What they've done really is sensational. DAVE WEBER