It really boils down to giving users a choice in how they access your service. There is no one-size-fits-all with customer service. You have to meet each client on his or her own turf.


Craig Weber

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It wasn't a pretty game. Everyone wanted to score and we didn't play disciplined soccer.
BERND WEBER
Neither team in the end deserved to lose, both worked hard. It was Evenly matched, and nice to see o...
BERND WEBER
We kind of stood around and watched them pass the ball around in the first half. In the second half ...
BERND WEBER
Instead of having their heads up and feeling good, they start bickering in the tunnel. So I think th...
BRUCE WEBER
We didn't get back on 'D' like we should have. Some of it was mental, guys missing shots and they do...
BRUCE WEBER
He's not 100 percent yet but he'll continue with the water therapy and riding the (stationary) bike ...
BRUCE WEBER
They've had some disappointing losses, but they have pretty good players. I'm sure this would be a g...
BRUCE WEBER
They were very attentive, no sad faces. It's a tough time, but if you look through college basketbal...
BRUCE WEBER
It's a tremendous accomplishment. It shows how consistent he's been. He's done it without a lot of f...
BRUCE WEBER
It's tough to stop May. They had probably more inside threat with May than we had, and it made the d...
BRUCE WEBER
He's very long, very athletic and has a long stride.
BRUCE WEBER
One of the problems is we've only played them once the last couple of years. We've lost a little bit...
BRUCE WEBER
We can't have James getting out-of-position fouls. We looked at the tape from Saturday and he's cove...
BRUCE WEBER
With our schedule, we've got to grab a big win. This is a huge week. If we're going to compete, we'v...
BRUCE WEBER
This is how you win road games. You win them with heart.
BRUCE WEBER
The first thing is scoring on the road, when the other team gets momentum. The second thing is the p...
BRUCE WEBER
Marco has played unbelievable. He's playing with a lot of passion, he's playing like a senior. He's ...
BRUCE WEBER
Nothing's going to be easy this year. This is as well balanced as this league's been in a long time.
BRUCE WEBER
We need him to shoot, but we need him to shoot shots he practices within the flow of the offense. I ...
BRUCE WEBER
Mike's done a good job. The kids understand what their strengths are, and they execute for the most ...
BRUCE WEBER
The one good thing is we've played Georgetown, so we did play this and have some understanding of it...
BRUCE WEBER
One thing we do have is confidence. Winning, I believe, is a habit. It's a belief and I believe it's...
BRUCE WEBER
We don't have the great players we had last year, but if we play hard and play together we can be a ...
BRUCE WEBER
You always feel you can be successful, but to be where we are at, it's surprised myself and my staff...
BRUCE WEBER
You always wonder if you can make plays at the end.
BRUCE WEBER
I've told these guys, we're a good team. We don't have great players like we did last year.
BRUCE WEBER
If we play hard, play 'D' and play together, we can be a great team. That's why we're 13-0. But if w...
BRUCE WEBER
We ran some plays, and we shouldn't have to run plays. I told them, 'You should be embarrassed. You ...
BRUCE WEBER
The record is a great achievement. Every game, he's always there. Now his goal has to be 1,000 point...
BRUCE WEBER
I would not have predicted that. We were hoping 12-2, maybe 11-3.
BRUCE WEBER
I think a lot of people thought we'd get to play closer to home. Our bus ride to the Final Four [las...
BRUCE WEBER
What they've done really is sensational.
DAVE WEBER