The biggest mistake is believing there is one right way to listen, to talk, to have a conversation -- or a relationship.

The biggest mistake is believing there is one right way to listen, to talk, to have a conversation - or a relationship.

For women, detailed conversation is our lifeblood, while for men it's just not as critical.

For most women, the language of conversation is primarily a language of rapport: a way of establishing connections and negotiating relationships.

For many women, and a fair number of men, saying 'I'm sorry' isn't literally an apology; it's a ritual way of restoring balance to a conversation.

In the past, great communicators were great orators, but great communicators today sound conversational, and interrupting is common in conversation. And public discourse is now more about entertainment than enlightenment.