For many women, and a fair number of men, saying 'I'm sorry' isn't literally an apology; it's a ritual way of restoring balance to a conversation.

For women, detailed conversation is our lifeblood, while for men it's just not as critical.

Saying that men talk about baseball in order to avoid talking about their feelings is the same as saying that women talk about their feelings in order to avoid talking about baseball

For most women, the language of conversation is primarily a language of rapport: a way of establishing connections and negotiating relationships.

The biggest mistake is believing there is one right way to listen, to talk, to have a conversation - or a relationship.

The biggest mistake is believing there is one right way to listen, to talk, to have a conversation -- or a relationship.