Really seeking to understand another person is probably one of the most important deposits you can make, and it is the key to every other deposit.

Nothing you do is a deposit unless the other person perceives it as such.

Seek first to understand, then to be understood

Synergy is almost as if a group collectively agrees to subordinate old scripts and to write a new one.

We see the world, not as it is, but as we areor, as we are conditioned to see it.

In winwin performance agreements, consequences become the natural or logical result of performance rather than a reward or punishment arbitrarily handed out by the person in charge.