Seek first to understand, then to be understood

Seek first to understand and then to be understood.

The key is not to prioritize what's on your schedule, but to schedule your priorities.

Really seeking to understand another person is probably one of the most important deposits you can make, and it is the key to every other deposit.

All things are created twice. There's a mental or first creation, and a physical or second creation to all things.

Our behavior is a function of our decisions, not our conditions. We can subordinate feelings to values.