ECI is well positioned with large service providers deploying IPTV networks in Europe. This puts ECI in a strong position to continue and maintain its leadership position in the European Broadband Access market.

Cable and satellite services are already very good. It's going to be tough to pull subscribers away.

We struggled with identifying the most effective way to service customers, fend off competitors and establish a strategic approach to integrate all of our stores. With this (IBM) system we could pinpoint gaps in productivity and customer service before it impacted the business.

Back in those days, I started in homeowners and auto, and personal service was the deal.

Now, because they're separate services, consumers have to pay two bills and make two calls to customer service. Now, they'll pay just one bill and make one call to customer service.

We give them extra-special service whenever they have an accident. We drop what we are doing to get them back on the street as soon as possible.