We give them extra-special service whenever they have an accident. We drop what we are doing to get them back on the street as soon as possible.

I wouldn't take it down.

Normally, when he wants to get someone elected, he calls me.

It may be a neighbor, a granddaughter, or a service provider in the community. We may be moving slower than some would like, but we are moving in the right direction. I just ask that people be patient.

In 2005, the growth of Software-as-a-Service led many organizations to ask themselves three questions - Is EDI our core competency? Is my internal EDI system reliable? Is it cheaper to have an in-house EDI application or a hosted service? When weighing the opportunity cost of using company resources to manage EDI instead of other revenue-generating activities, the need to mitigate the risks of EDI staff turnover and system upgrades, and the costs of maintaining an internal system, thousands of organizations demonstrated they were ready for hosted EDI services, the alternative to EDI software. In 2005, we saw SPS' customers and transactions grow like never before, and are bullish about our growth in 2006.

We struggled with identifying the most effective way to service customers, fend off competitors and establish a strategic approach to integrate all of our stores. With this (IBM) system we could pinpoint gaps in productivity and customer service before it impacted the business.