Back in those days, I started in homeowners and auto, and personal service was the deal.

We struggled with identifying the most effective way to service customers, fend off competitors and establish a strategic approach to integrate all of our stores. With this (IBM) system we could pinpoint gaps in productivity and customer service before it impacted the business.

ECI is well positioned with large service providers deploying IPTV networks in Europe. This puts ECI in a strong position to continue and maintain its leadership position in the European Broadband Access market.

Now, because they're separate services, consumers have to pay two bills and make two calls to customer service. Now, they'll pay just one bill and make one call to customer service.

People don't understand insurance. There's a lot more to it than just the rate.

The initiative is very complicated, and people want more facts. We're still taking a look at it.