Courteous treatment will make a customer a walking advertisement.

The well-satisfied customer will bring the repeat sale that counts.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.

The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.