Change requires impulse control – learning to put a space between the urge and the action so we can make a different choice.

When you really listen to other people, they feel like they know you better even though you have told them nothing about yourself.

Wanting it counts for nothing - we get the consequences of what we do.

If you get people talking about themselves, and really listen, they will feel that they know you better.

Never underestimate the power of pointing out the obvious.

Impulse control means learning to think it through before you act it out.