If you get people talking about themselves, and really listen, they will feel that they know you better.

When you really listen to other people, they feel like they know you better even though you have told them nothing about yourself.

Wanting it counts for nothing - we get the consequences of what we do.

Change requires impulse control – learning to put a space between the urge and the action so we can make a different choice.

Never underestimate the power of pointing out the obvious.

People are better able to confront an uncomfortable truth when they can laugh at themselves. Jokes that illustrate difficult truths can make the point while bypassing denial and resistance.