You have to lead people gently toward what they already know is right.

You have to lead people gently toward what they already know is right.

Quality has to be caused, not controlled.

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire.

A rule to live by: I won't use anything I can't explain in five minutes.

Eliminating what is not wanted or needed is profitable in itself.