Quality has to be caused, not controlled.

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

A rule to live by: I won't use anything I can't explain in five minutes.

Eliminating what is not wanted or needed is profitable in itself.

Very few of the great leaders ever get through their careers without failing, sometimes dramatically.