Whenever there is fear, you will get wrong figures.

If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.

If you can't describe what you are doing as a process, you don't know what you're doing.

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.

You should not ask questions without knowledge.

People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.