When you listen with empathy to another person, you give that person psychological air.

The main thing is to keep the main thing the main thing.

The key is not to prioritize what's on your schedule, but to schedule your priorities.

It doesn't matter where you're coming from; all that matters is where you are going. You can't talk your way out of problems you behave yourself into.

Seek first to understand, then to be understood

When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.