When we bought Ameritech, there were service problems right afterwards, but frankly, those were service problems that we had inherited, and we moved very quickly to take care of those service problems.

When we bought Ameritech there were service problems right afterwards, but frankly, those were service problems that we had inherited, and we moved very quickly to take care of those service problems.

We didn't like that moment in time any more than the customer did.

We're having tremendous problems with phone service. The reporters can't dial in here. The land lines are all messed up. Communication is a very, very big problem.

The 'ask an expert' service is not a technical resource, it's looking at trying to answer problems such as legal issues, the procurement process and licensing. We are also addressing these issues by giving case studies, and allowing local authorities to share their experiences.

Imagine if they close down the right wing, or even half of the right wing, of Terminal 2. Service is far from perfect now, with everything working.