When we anticipate guests? needs, when we are flexible, when we are creative and we create a sense of privacy, all those five-star ratings will come.

We are striving for perfection, and that's our goal. In our business -- the luxury business -- if you are not 100 percent satisfied, we do not deserve your money.

Our mission is to be ready 150 percent for the NCAA.

It will allow us to fine-tune everything.

They're just trying to respect the privacy of their guests, I would assume.

Unless a president can protect the privacy of the advice he gets, he cannot get the advice he needs.