We're up for the competition. It just makes us a better organization and forces us to raise the bar. It puts us in a position where we do need to be nimble and very customer focused.

I just don't see gender as an issue in our organization. I didn't see it when I was with Time Warner, either.

We'll be far more responsive in regard to appointment windows and customer demand. We'll be using multiple wireless providers depending on where our workers are at so we'll have seamless communications.

Charter does not wish to put (employees) at risk in these weather conditions when it is not absolutely necessary.

Nikki trained very hard for this competition and it was good to see her shoot as well as she did.

There is increased competition as carriers all vie for renewals in this profitable market. The natural market reaction is to drive down prices. But the devastation of Katrina and Rita is only now beginning to translate into higher renewal prices. The whole picture could change dramatically in the coming quarters.