We'll be far more responsive in regard to appointment windows and customer demand. We'll be using multiple wireless providers depending on where our workers are at so we'll have seamless communications.

I just don't see gender as an issue in our organization. I didn't see it when I was with Time Warner, either.

We're up for the competition. It just makes us a better organization and forces us to raise the bar. It puts us in a position where we do need to be nimble and very customer focused.

Charter does not wish to put (employees) at risk in these weather conditions when it is not absolutely necessary.

Mysteries always have the potential for interesting connections between the elements. I'm also most interested in the relationship between the characters. As in 'Masterpiece,' I'm trying to create characters who not only are solving a mystery but are solving the riddle of their own personal relationships.

There is a difference between giving into something and accepting it.