We're expanding our branches in the Florida market, going to full banking centers to focus on customer service.

Without the computer systems, you wouldn't have the kind of air service you have today,

What we've done is focus on one particular, main service, which was spam and virus filtering. It's going well, but we see huge opportunities to add on to that.

A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If you're raising the stakes on that customer service person and saying, 'Okay, now you have to essentially keep clear in your mind multiple questions,' the risk of either inaccurate or incomplete information being sent to customers rises.

We anticipate the average customer can save between $150 to $200 a year through this service.

It gives them something to look forward to and focus on other than the next doctor visit.