We'll make people aware that they can volunteer for a short time.

We're asking people to just budget a little more travel time this morning.

It's very misleading. It makes people think if I eat this cereal all the time, I won't have problems with my eyes.

One-on-one sessions can help if people don't have time for obedience classes. I can even train dogs if the owners aren't home, and that could be a real time-saver for people.

Staff were stuck in a comfort zone and there was a palpable fear of selling. It had come to the point where, if a customer walked into a branch, employees generally considered it cheeky to ask them about their financial needs.

It will really have that old historic look to it.