We want to make sure they have something clean to change into as soon as they get here.

Children really don't take things like adults do, so we really need to come down to their level and here at the Red Cross what we've done is implement things like our puppet shows to teach kids about fire safety.

We want to make sure they have IDs to help them rebuild their identities and have access to all the services Illinois offers.

The people that are going to be coming are in much worse condition than our minor frustrations. We know we're here to help, and that's what we're going to do.

I just do the same stuff I always did. I have a bigger apartment - that's the main change.

I think the closer we get to the election, obviously the more you'll see a change.