We prefer to do a lot of things electronically. We just get better results that way. Any of the streamline stuff, we can do.

The purpose is to be a self-sustaining department. The only kind of job we cannot do here is for commercial businesses.

Our results show that many savvy online consumers prefer comparison shopping sites that are doing a great job by concentrating on a particular product category instead of sites that cover many categories, but may not do a great job on any one.

I'm a girl in boy's clothing. I like to get a little rough. I prefer mud to makeup. That's me in a nutshell.

I don't believe in email. I'm an old-fashioned girl. I prefer calling and hanging up.

If a taxpayer files electronically, he'll get his refund almost as fast as he would with a RAL, and he'll often get it without paying any fees or interest.