We liked the flexibility, production efficiency, and high quality printing.

Toyota is the Tiger Woods of flexibility and efficiency; they've got everybody a few strokes behind. Often, it's nothing that makes you sit back and go 'wow.' They're little things, thousands of little things that add up to a huge advantage.

The challenge facing companies today is flexibility. [Prior to this] companies were [primarily] concerned with lowering costs and increasing efficiency.

This plan will give us a modern fleet offering maximum flexibility, lower seat-mile costs and greater fuel efficiency.

While we are still fighting inflationary pressures, cost increases have slowed from last year, and our restructuring and efficiency initiatives have helped strengthen profitability.

In 1998, when we started doing email, I was involved from day one. We learned permission marketing right from the beginning.