We let folks know we're interested in them and that they're vital to us. cause they are.

We're all working together; that's the secret.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

High expectations are the key to everything.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

Swim upstream. Go the other way. Ignore the conventional wisdom.