We didn't have enough business for that line, so we shut it down at the end of 2002.

We're clearly the market leader with 250,000 subscribers. We've been in the business 10 years. It's a profitable business. We've been through all the technical issues with the service.

In the airline business, cash is like blood - you run out, you die.

I have helped many (UPS Store) owners learn how to survive and stay in business. But I have also seen too many good owners who have had to sell at a loss or lose everything, including their homes, etc.

Hisco represents exactly the characteristic of business that we must find and inspire to be a part of our program,

Mike goes about his business as a pro. He trains extremely hard; he's set a tone for the whole team.