We're clearly the market leader with 250,000 subscribers. We've been in the business 10 years. It's a profitable business. We've been through all the technical issues with the service.

An owner-operator usually has a better handle on the business than someone who's an employee. If there's two of you, it's that much better.

The launch of our new electronic signature capability is another step in making it even easier to do business with Chubb. We've now eliminated the need to send a signed hard copy of the application through the mail. Our policy application process for these products is now completely electronic--an integral component of our expanding e-commerce capabilities. This important advancement will help speed up the application process for our customers, agents and brokers.

Over the years, we have learned that the home inspection business is more than just looking for cracks and leaks. Knowing how a house works is one thing, but knowing how people work, how they think about their homes and the politics of the industry is another. Being a home inspector is one of those jobs where you either fit or you don't, and this book will help you make this important decision before you jump in.

It's working very well, ... When we started communicating with people, they began to better understand our business and we've developed a better relationship with our neighbors.

We did foresee a growth trend in relation to mail-in business, although the amount of business for February has exceeded our own expectations.