We are a viable business. Our location is geographically important to our customers and consumers.

Flour milling is such a niche, it's difficult to find people off the street qualified. We don't have air conditioning in the plant, so in the Florida summer it's hot; in the winter, cool. Plus, it's a dusty, messy job.

If you pull a loaf of bread off a shelf, most likely it came from our plant.

Selling is simply the transfer of inthusiasm.

If you can run one business well, you can run any business well.

Overall, utilities are doing a better job at communicating with their business customers, which can go a long way toward improving customer satisfaction. With all of the news about rising energy prices, and with another year of major storm events, electric utilities had to be clear about what they were doing to help business customers. Communications is the area utilities have improved the most since our 2004 study.