[Unified communication] embraces unified messaging plus real-time call control, collaboration, media handling, voice-enabled groupware capabilities and more.

Real-time communication solutions like instant messaging are powerful collaboration tools that create a new attack vector for threats to enter an enterprise network and new forms of digital communication with the same government, legal, and business requirements to retain and retrieve as email.

Real-time communication solutions like instant messaging are powerful collaboration tools that create a new attack vector for threats to enter an enterprise network and new forms of digital communication with the same government, legal and business requirements to retain and retrieve as email.

The strategic OEM relationship between Nortel and Witness Systems blends leading contact center communications technologies with advanced contact recording and quality monitoring products to create an integrated solution delivering world-class performance optimization capabilities.

Several companies that pioneered the free services trend have realized this is not the optimal business model, and are modifying their strategies accordingly.

Our customers have asked us for a holistic management tool to control all real-time collaboration and keep it highly available, compliant and secure.