Several companies that pioneered the free services trend have realized this is not the optimal business model, and are modifying their strategies accordingly.

The strategic OEM relationship between Nortel and Witness Systems blends leading contact center communications technologies with advanced contact recording and quality monitoring products to create an integrated solution delivering world-class performance optimization capabilities.

[Unified communication] embraces unified messaging plus real-time call control, collaboration, media handling, voice-enabled groupware capabilities and more.

When you follow the demographic trends, there was a lot of business formation back in the middle-1940s continuing through the 1970s. Now transactions are being driven by ownership transitions or estate planning.

Our take is really cautious optimism, the business is really building momentum. We're still encouraged by the U.S. revenue outlook.

Whenever you're heading down a path and God drops a giant stone in the way don't curse the stone but be thankful that God cares enough about you to take you off the road you weren't meant to be on.