US Airways employees especially have been promised better times are ahead before only to be disappointed.

The turnovers caught up to us. We tried to do to many things. Tried to create fast breaks when it wasn't there. That's something we talked about earlier is the decision making. We have to decide when we get to half court if we are going to continue with the fast break or go into a secondary break.

It should make the intolerable delays a thing of the past.

I think United has proven its plan is viable. It has won over many skeptics. Its service quality performance is stellar. Its labor costs are low. Its shift to [more profitable] international markets appear to be focused and working.

They have to completely revamp their operations to survive.

They have to completely revamp their operations to survive,