"Today’s customers aren’t just buying what you are selling; they are buying who you are.” - Have you invested some time in your reputation management? It's time to begin cultivating not just satisfied clients, but loyal clients! you see i would take loyal clients any day over satisfied. Why? because loyal clients will recommend people, provide you with feedback before leaving and are priceless when talking to you current clients. Loyal VS Satisfied, Ill take loyal every time!