There was much to be proud of.

Customers vote with their feet and decide if they will stay or leave based on their perception of how much we value them and how we treat them. And more are leaving every day just because of our inability to do the basic blocking and tackling of delivering our products and services to them. Getting customers to love you has got to start with showing them the respect they deserve by making it painless and eventually a joy to do business with you.

The best leaders I've worked with drive people into discussion by going around the table and asking each to state his or her commitment or dissent. These leaders make it okay to disagree if someone is not comfortable with what's being proposed. In fact, they seek it out. Getting dissent out in the open is critical in this work. It is the dissenters who spread more dissent after the meetings that tear the workplace apart.

For us to be perceived as having a drug problem, it couldn't be further from the truth. There may be an individual that has certain problems, I don't know about that, but I do know we have one of the most sound and supportive drug policies.

This damn ring had derailed her life. No wonder Gollum had gone insane.

Yesterday is a canceled check: Forget it. Tomorrow is a promissory note: Don't count on it. Today is ready cash: Use it!