Customers vote with their feet and decide if they will stay or leave based on their perception of how much we value them and how we treat them. And more are leaving every day just because of our inability to do the basic blocking and tackling of delivering our products and services to them. Getting customers to love you has got to start with showing them the respect they deserve by making it painless and eventually a joy to do business with you.

Jeanne Bliss

Perception Will

Related Quotes

There's a strong perception in New Orleans that we don't leave. But it troubles me when I see reports of people who had no choice.... The fact is, if you're economically disadvantaged, you're more likely to be worried about looting [and] protecting your home, which all makes it much more difficult for [people] to leave.

— Jeanne Hurlbert

There was much to be proud of.

— Jeanne Bliss

The best leaders I've worked with drive people into discussion by going around the table and asking each to state his or her commitment or dissent. These leaders make it okay to disagree if someone is not comfortable with what's being proposed. In fact, they seek it out. Getting dissent out in the open is critical in this work. It is the dissenters who spread more dissent after the meetings that tear the workplace apart.

— Jeanne Bliss

This is very gratifying. It will be a little bit different perception this year. The last three years at state, we've been considered in the favorite group. This time, we can go over there and just play.

The perception is that it's too high end, too futuristic, but I think we will see prices and use models to support it.

— Mark Thompson