There was a change in ownership and management last year and since then conditions have deteriorated.

All is connected ... no one thing can change by itself.

The 'fear of change' excuse is something you see trotted out by organizations or management that believe customers are old, stupid, ignorant, and stubborn.

The ownership of that terminal will not change. The management of who brings things to that terminal changes. As they come up the Delaware River, they have to go past the largest refining capacity on the East Coast.

In times of change, learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.

That's management's responsibility. It shouldn't take this to get a management change.