The 'fear of change' excuse is something you see trotted out by organizations or management that believe customers are old, stupid, ignorant, and stubborn.

There was a change in ownership and management last year and since then conditions have deteriorated.

All is connected ... no one thing can change by itself.

Don't let Deepak Chopra manage your change program.

Successful nemawashi enables change to be the result of consensus among the parties.

The ownership of that terminal will not change. The management of who brings things to that terminal changes. As they come up the Delaware River, they have to go past the largest refining capacity on the East Coast.