There is a direct correlation between the companies that are known for good service and service training. There's a line that pulls it right from the top to the bottom.

To be in this kind of service you have to be the type of person that wants to serve your community , wants to give back to fellow Americans in need and it's a perfect opportunity to do so and I'm with two great guys.

There's a reason why people go to stores. It's for good old-fashioned customer service that involves human interaction. We seem to be getting away from that somehow.

There's very little value in getting angry at anybody over the telephone, it is too easy to hang up.

Do not start a conversation with negative information. You won't go anywhere with it,

There's very little value in getting angry over the telephone.