Do not start a conversation with negative information. You won't go anywhere with it,

You set the tone of the conversation in a positive mode, and that is really what counts.

I'm hoping we don't have to have another conversation like this for four or five years.

Information on the Internet is subject to the same rules and regulations as conversation at a bar.

At this time we have no information on suspects or additional witnesses.

There's very little value in getting angry at anybody over the telephone, it is too easy to hang up.