The timing was terrible, and having one disaster after another didn't help. I think the pictures on television of the way in which the disaster was handled also helped to turn off the public and Congress.

I think the industry finally gets it. They've lost the connection with the American public, and they've got to rebuild the trust with the American public.

I think we lost a great deal of sympathy and support with the way in which the crisis was handled, most importantly I think when we appeared to be grasping for too much at one time instead of identifying our priorities in a much more responsible fashion.

I think the whole process stinks,

I can do without a television or a telephone, I think.

If all you see is what you see on television, no wonder they have a negative impression of the industry. It looks like the industry is profiting from disease instead of being a partner in health care.