I think the whole process stinks,

Anyone who looks at that objectively would agree you had a horrible flawed process in place. If those numbers are accurate, why would Firestone not report that to headquarters? ... How could you possibly have not known in 1996 that you had an obligation to recall those tires...how could you assume that a one-out-of-10 failure rate was not significant enough to issue a recall?

And if citizens of New Orleans who are really contemplating coming back heard that we're really intent upon making the place secure again - regardless of whether the levees held or not - then I think a rebuilding process would really take shape.

I think the industry finally gets it. They've lost the connection with the American public, and they've got to rebuild the trust with the American public.

The timing was terrible, and having one disaster after another didn't help. I think the pictures on television of the way in which the disaster was handled also helped to turn off the public and Congress.

I think it stinks,