The results show that tracking how the utility companies provide customer service and publishing this is having a positive effect. We can see the utility companies are making strides to improve their customer service by the number of complaints we are getting.

Beryl Lyons

Positive Service

Related Quotes

It's a very good sign. The purpose of this (scorecard) is for the companies to improve their customer service. The fewer complaints, the better job they are doing.

— Beryl Lyons

It's such a huge increase so we found a way to mitigate in the first few months. Most people heat with fossil fuels, and those are going up. We felt mitigating this during the heating season was the best thing to do.

— Beryl Lyons

That's just one line item on the bill.

— Beryl Lyons

The net effect on the bill is that it would be up by about 22 percent.

— Beryl Lyons

Most importantly, we managed our growth while still maintaining our high levels of customer service and satisfaction.

GrowthSatisfactionService